...and Human Resources Implications Internal and External Environmental Analysis—SWOT Internal Environmental Analysis—SW External Environmental Analysis—OT... Aprende sobre: Administración de empresas, La gestión del cambio...

...Situations’ Seeking help and advice from colleagues and managers, when faced with difficult situations Dealing with conflict between client/ customer and front-line staff... Aprende sobre: Servicio al cliente, Las relaciones con los clientes, Tramitación de quejas de los clientes...